The Swiss Army Knife for Leaders

Foreword 

Introduction

1. THE LARGE BLADE

Major issues first. When firm and visible intervention is necessary to deal with a large-scale problem.

2. THE SMALL BLADE

Do not neglect the minor issues. When short-term and targeted intervention is required to deal with small problems with potentially large consequences.

3. THE CORKSCREW

Bring impediments to the surface. When a negative undercurrent of unspoken feelings interferes with teamwork.

4. THE SCISSORS

Matters that require practical intervention. When you want to clarify tasks, roles, and responsibilities to restore balance.

5. THE CAN OPENER

Answer the “why” question. Your story and the images you evoke in others.

6. THE PUNCH

Answer the “where to” question. Connecting your goals to those of the organization.

7. THE HOOK

Answer the “how” question. So as not to stumble on your way to your goal.

8. THE BOTTLE OPENER

The role and purpose of rituals. When you want to strengthen the bond between people.

9. THE TWEEZERS

Removing annoyances. When it is time to sort out irritating and unnecessary activities taking up more space than they should.

10. THE TOOTH PICK

Personal barriers. When there are obstacles invisible to others that you need to deal with.

Acknowledgements

About the author